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Signing for phone

After a lot of hassle trying to order new phone finally got some one to do it they said to sign direct debit contract etc on line clicked on link put in the bank info number read the info the box where it says customer signature date you can't actually sign it went to bottom of page clicked that I'd read and undarstoid info clicked on the sign box next was a conformation and would send email when phone was to be despatched did this on Saturday haven't heard anything back so don't know if I have done the signing bit right as it says that if not the contract would be cancelled in 48 hrs as it took 7 phone calls to actually order the phone I don't want it cancelled I need it ASAP
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Forum Team (Retired) Daniel_G
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Re: Signing for phone

Hi Ellie63


Thanks for your post.

Really sorry to hear of any issues you've had with ordering the handset.


I do hope things have since been resolved. 

If not can you advise if you'd been advised if you had passed the credit check when applying?

How many times you did apply?

What did the confirmation message state in the email?



Daniel_G - Forum Team

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