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Should SIM for Nokia work in Unlocked Energizer E20?

You sent me a new SIM for my Nokia but your unlock code did not work and you suggested I buy a new unlocked phone. I've now got an Energizer Energy E20 (as discussed) which was sold as 'Unlocked' but when I turn it on with the new Virgin SIM in (either slot) it says "T-Mobile UK - Insert SIM"

1. is this really unlocked?

2. Should the SIM sent for the Nokia work in the Energizer Energy E20 or do I need a new SIM?

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Re: Should SIM for Nokia work in Unlocked Energizer E20?

Thanks for your post and welcome to the community forums. sdhvm

 

Has the SIM card been activated? If not you can find out more here https://www.virginmedia.com/help/activate-a-sim

Let us know if you are still needing help with your SIM card.

 

Cheers,

Corey C

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Re: Should SIM for Nokia work in Unlocked Energizer E20?

Well the SIM has been in the phone for abt 20 hrs now and it still has the same T-Mobile message.

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Re: Should SIM for Nokia work in Unlocked Energizer E20?

Morning. 

Sorry about this. 


The SIM card would already be active and should be working fine in the new handset and the handsets are unlocked. 

The T-Mobile message shouldn't also be an issue as this is the network we used to run off so won't impact your usage. 

However if it's showing insert SIM I would advise removing the SIM and re adding it and ensuring it's in correctly. 

Let us know how you get on with that. 


 

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Message 5 of 8
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Re: Should SIM for Nokia work in Unlocked Energizer E20?

Thanks Emma, at least I know the 'T-Mobile' bit is OK.

But I've tried replacing the SIM 3 times now, and it always shows "T-Mobile UK - Insert SIM" as if it doesn't recognise the one you sent me.

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Message 6 of 8
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Re: Should SIM for Nokia work in Unlocked Energizer E20?

If the SIM is 100% in the correct way and the SIM tray isn't damaged then we can try another SIM and see if this helps? Apart from a faulty SIM there's no reason why this one wouldn't work. 

Are you happy for me to send another one to the address on your account?

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Re: Should SIM for Nokia work in Unlocked Energizer E20?

Yes please

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Re: Should SIM for Nokia work in Unlocked Energizer E20?

That's been done now, it will arrive within 3-5 days and will just need activating. 

Any issues with the new SIM please pop back and let us know. 

Thanks. 

Emma_C - Forum Team
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