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Service suspension

Joining in

Hi, I missed a direct debit payment of my phone bill so my services were suspended which is understandable, I made the payment and still have not been restored my services. I am unable to call, message use Internet or do anything. Its really frustrating because I can't contact any family members or friends when I need to. It won't let me call virgin media via my phone as it is "barred". Please assist me on what to do. 


Forum Team
Forum Team

Hi Habz_ik,

Thank you for reaching out to us in our community and welcome, really sorry to hear your service is still suspended after you have already maid a missed Direct Debit payment, is this a Mobile or Media account, if it is a Mobile account in order to get the services back on you also need to make sure there is an active Direct Debit, if this failed it may have cancelled it.

I will be more than happy to help you and make sure everything is set back up correctly, I will send you an Invite into a private chat, once received please click on the purple envelope to accept.