Service suspended

[spac3n3rd]

not sure why service suspended aas all billing upto date and next not due for 3/4 days

cant ring 789

Is anyone else having issues

[Zach_R]

Hi @spac3n3rd,

Thank you for your post and welcome back to our community forums. We're here to help.

I am really sorry to hear that you're facing some issues with your Virgin Mobile service at the moment. What happens exactly when you try to make a call, send a text, or access mobile data?

Thanks,
 

[spac3n3rd]

I get an automated message when I try to make a call says service suspended to this number call 789.

even on Wi-Fi calling

I can receive calls, I think mobile data ok but can’t be sure as signal only 3G but slow. Currently on customers Wi-Fi to try and resolve issue

[Zach_R]

Hi @spac3n3rd,

Thank you for expanding. I'm very sorry to hear this is happening. So that we can take a closer look at what's going on for you, I'm going to send you a private message in a few moments.

Please respond to this when you can and we'll proceed from there.

Thanks,
 

[spac3n3rd]

so **bleep** right now. 
Account hacked or data breach because someone managed to ring up and

Barred 2 numbers

Add a new account  with 3 new numbers, multi iphone 14 pro

cant believe they wasn’t any red flags with delivery address being 80 miles from the billing address 

Cant ring up too see what’s going on!

Got to wait upto 72 hour for someone to ring me, and they will must likely ring when I’m at work and not have all my details to hand.

OH AND CANT SLEEP! ANXIETY OVERLORD!!