Virgin Media Community

[Jock180]

Arrived in Bahrain and hadn’t switched roaming off and by the time I’d stood up from my seat and undoing flight mode my £50 cap had been reached and then my service was suspended. 
I can’t pay any money to reinstall services as my password is not recognised. Can’t change password as need text service for phone.

Am okay here in Bahrain but when I get home I need phone from airport onwards, any ideas?

[Ashleigh_C]

Hi there @Jock180 

Thank you so much for your first post to our community forums and welcome to the team! It's great to have you here! 

I'm so sorry to hear that you have faced this issue with your mobile! 

You would need to call our international number on +447953 967967 so our teams can look into this for you. 

Thank you very much again.

[Jock180]

Thanks for the reply but as my devices are suspended I can’t call any number

[John_GS]

Hi Jock180

I'll send you a PM now to assist further

Best,

[John_GS]

Thanks for joining me on PM Jock180

Do let me know if you need further assistance.

Best,