Hi,
This morning I got a text from Virgin asking that my service has been barred as I have gone over my credit limit. I have signed into my account and made a payment to cover it, this oaymwnt went through and there was a message to say that my service would be unbarred within an hour. It has now been over an hour and I still have no service, I can't even connect to 789. The payment is showing on my account and I'm really frustrated - I am chronically ill and scared to leave my house as I rely on my phone to contact my family if I do take ill when I'm out. I have rebooted my phone several times with no joy. Is there anything that can be done?
I was previously on PAYG and switched to Pay Monthly in November.
