Virgin Media Community

[ChicaGuacamole]

Hi,

This morning I got a text from Virgin asking that my service has been barred as I have gone over my credit limit. I have signed into my account and made a payment to cover it, this oaymwnt went through and there was a message to say that my service would be unbarred within an hour. It has now been over an hour and I still have no service, I can't even connect to 789. The payment is showing on my account and I'm really frustrated  - I am chronically ill and scared to leave my house as I rely on my phone to contact my family if I do take ill when I'm out. I have rebooted my phone several times with no joy. Is there anything that can be done? 

I was previously on PAYG and switched to Pay Monthly in November.

[Ryan_N]

Hi ChicaGuacamole, 

Thank you for your post. 

Sorry to hear about this - it can take a little longer and up to 24 hours for this to happen. What I will do though is send you over a private message so I can take a look into the account for you 🙂 

Cheers, 

Ryan. 

[ChicaGuacamole]

Thank you, that would be much appreciated!

[Ryan_N]

I have sent you a private message 🙂 

Cheers, 

Ryan.