Service barred

[overallburrito]

I had a direct debit set up to pay my phone bill but it has not been used by virgin. As a result I got behind on my phone bill and my service was recently barred. I paid the outstanding balance to unbar my account yesterday, it said my account would be unbarred within an hour but today it's still not working. How to get my service unbarred?

[Reece_MH]

Hi overallburrito 👋

Thanks for your post, and welcome to our Community Forums.

I'm sorry to hear there was an issue with your DIrect Debit being drawn, which caused a bar on your account. I'm going to send you a private message, so we can look into re-instating these services.

Please look out for my message in the top-right, purple envelope.

Thanks,

[overallburrito]

hi, i dont seem to have received a message yet? ill check back tomorrow morning

[Lee_R]

Hi @overallburrito thanks for getting back to us.

Sorry to hear you've not received your private message yet.  I will send you one now. Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R

[Lee_R · Accepted solution]

Hi overallburrito, thanks for getting back to me privately.  
This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details and make any required changes. 
Regards
Lee_R