Virgin Media Community

[zondo42]

Hi there

My service has been barred, even though I have a direct debit.  Surely that's the whole point of having it -- that I don't have to manually pay the bill?  How do I get it unbarred?  I've paid £30 into my account, waited 2 hours, but nothing.

Regards,

Glenn

[Gareth_L]

Hello zondo42

Sorry to hear this has happened

Can we ask what service is barred and how did you make the £30 payment 

It may be that you have reached the credit limit on the account, but with out checking we cannot say what it is

I can check the account for you. Unless its all back online now

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

[zondo42]

Hi there

Just FYI, the problem is resolved now.

Cheers,

Glenn

[Molly_T]

Hi Glenn, 

Thank you for getting in touch to let us know! Please do return to this thread with an update if things change, and we can offer further support. 

All the best!