Virgin Media Community

[SleepySpecialK]

Hi

I missed some payments but have now cleared the outstanding balance. My service is still suspended. I called the helpline last week who could see that the service was suspended but could not see why. Please could I have an update as I am urgently needing my phone to access my online bank account.

Thanks

David

[Paul_DN]

Hi SleepySpecialK

Thank you for reaching out to us and welcome, we are sorry to hear your services are still not on after making a payment, was this cable or Mobile, did you set the Direct Debit back up once the payment was made?

There must be an active Direct Debit on all Mobile accounts to keep the services active.

Regards

Paul.

[SleepySpecialK]

Thanks Paul, I hadn't done that. I've amended and requested the direct debit again and will keep an eye on it the next couple of days.

Thank you

[Molly_T]

No problem, glad we were able to help!

Please do come back to us if you need any further support with this, or to let us know if things are now sorted!

All the best. 

[SleepySpecialK]

Hi Molly

No luck I'm afraid, service is still suspended. Any other ideas?

Thanks

David

[Travis_M]

Hi @SleepySpecialK 

Thanks for the reply 

I'll drop you a private message now to collect some more information, please keep an eye on your inbox.

Regards