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Security question and answer - I've never set this up and now can't register

Hi there

I bought a sim only package through Carphone Warehouse and do not have a security question or answer on my account. As a result I now cannot register online and port my number from my previous supplier.

I would very much appreciate any help you might be able to provide. I see that other people have had this problem and it has been resolved via contact with one of the online agents.

Many thanks in advance

Marc

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Re: Security question and answer - I've never set this up and now can't register

Hi Mnorth, 

Thanks for your post and welcome to our community. 

I'm really sorry that you're having issues with setting up your online account and porting your number over, the good news is I can help with both. 

As I need to access your account it's not something I can discuss publicly so I'm going to pop you a personal message and we'll take it from there. 

 

Emma_C - Forum Team