Security key

[Nicolejanette]

Hi, I have been trying to login to my virgin mobile device loan agreement for months now and I’m just having no luck. I have the credit agreement number etc but cannot for the life of me find my security key. I’ve checked all emails and it’s nowhere. Could someone help me and send me the security key again so that I can login in to my agreement please. I think I may be a month behind and want to check this so I can pay update. Thank you. 

[Ashleigh_C]

Hi there @Nicolejannette

Thank you so much for your post and welcome to the community forums, it's great to have you here.

I am so sorry that you are experiencing this issue I'd be happy to take a look with you via a PM.

I'll pop one across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.