Security key

[RoseMarieCon6]

I would like to know where to find my security key so I can log into my credit agreement, looked through all my emails and can’t find anything. 

[Reece_MH]

Hi @RoseMarieCon6,

Thanks for your post, and welcome to our Community Forums! 

I'm sorry to hear you've not been able to locate your Security Key - these would be found in your initial Credit Agreement that was sent over on the day of your order.

Do you still have this, and are you able to locate it?

Thanks,

[RoseMarieCon6]

I have an email with my credit agreement number and a security password but I’ve tried several times to put both these in and it doesn’t work. What do I do now?

[Reece_MH]

Hi RosieMarieCon6,

Thanks for providing the update on this. When trying to use the details, are you seeing any specific error messages? Are you able to try a different browser/device to access the agreement?

Thanks,

[RoseMarieCon6]

It says please check the details you have entered are correct. 

[Reece_MH]

Hi @RoseMarieCon6,

Thanks for confirming. Have you been able to try an alternative browser? Does it advise which details are incorrect?

Thanks,

[RoseMarieCon6]

No it doesn’t say which ones just says please check and I tried a different browser and still didn’t work. 

[Reece_MH]

Hi RoseMarieCon6,

Thanks for having a go at that. I'm going to drop you a private message so we can check this further. Please look out for it in the top-right of the Forums, in the purple envelope.

Thanks,