The security Password is not recognised when I try to access my new mobile credit agreement. Can you help please?
Sorry to hear that you're having issues with your security password. Please can you confirm that you're using the security key supplied on the email that was sent over?
I confirm that I am using the security password sent by separate email. It is not recognised.
Thanks for confirming.
I'd like to take a closer look at your account and send this out again to you, so we can make sure it's correct.
I'll pop you a private message now.
Thanks for letting me know this is all resolved after I emailed you the details you needed 🙂