Virgin Media Community

[Gemzyevo]

No longer got email with security key. How can I get it?

[Natalie_L]

Hi Gemzyevo, 

Welcome to the Community and thank you for posting. 

Can you please expand on what you mean by security key? Is this in relation to your WiFi password or a mobile phone?

Let us know and we will be able to assist further. 

Thanks 

[Gemzyevo]

I am looking to view my credit agreement, i have this but it is also asking for a security Key which i dont have 🙂

[Natalie_L]

Thank you for confirming, we will be able to help 🙂 

Just to confirm, have you checked your spam/junk/deleted folders to check if the email has dropped in there?

[Gemzyevo]

Hi Yes i have looked in all folders i think i may have deleted by mistake, it was about 3 years ago 

[Natalie_L]

Thank you for confirming. 

I will just need to pop you over a private message to confirm some details and we can go from there. 

The message will be available via the purple envelope on the top right of this page. 

Speak soon, 

[Natalie_L]

Hi Gemzyevo

Thank you for your time today.

I am very happy we have been able to get this resolved for you but do please get in touch if you have any questions or concerns moving forward. 

Thank you,