on 11-01-2023 16:00
Hello, I’m trying to log into my credit agreement but I am unable to recall the security key.
many thanks
on 11-01-2023 16:08
Hi ClairAE,
Thanks for your post, and a big welcome to the Community Forums!
We would have sent you an email with the security key on at the time of taking out the handset. We'd recommend having a wiz through your emails and searching the words 'Credit Agreement' or 'security key' and you should be able to find it.
If not, give us a shout and we'll be happy to assist further.
Thanks,
on 11-01-2023 16:11
Hi Beth,
I have checked again through my emails and I am still unable to locate the security key.
Thank you
on 11-01-2023 16:16
Hi ClairAE,
No problem, thanks for getting back to us.
I'll pop you over a private message now so I can get the details resent out to you.
Please look out for my message over at the purple envelope icon.
Thanks!
on 11-01-2023 16:44
Hi ClairAE,
Thanks so much for chatting with me via PM. Let me know if you still need help or for anything else 🙂
All the best
on 11-01-2023 16:47
Beth, it has come through already! So I have managed to log into my credit agreement.
Thank you once again.
on 11-01-2023 16:51
Hi ClairAE,
That's fab, thanks for letting me know!
Hope you have a great rest of your week.
Kind regards
on 25-09-2023 20:09
Hi,
I have also lost my security key for my credit agreement, I have checked my emails and I must have accidently deleted it. Can someone help please
Thanks
on 26-09-2023 08:06
Morning Zarancha1988,
Thanks for posting and welcome to our community 🙂
So I can help with this, I've popped you over a private message to get a few more details from you.
Alex_Rm
on 26-09-2023 09:45
Thanks for joining me over private message Zarancha1988, glad I was able to resolve things.
Take care,
Alex_Rm