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suthron
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Security Answer

I cannot register because the security answer does not exist as no security question was ever mentioned at any time previously.

Hence I have no access to my account

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David_Bn
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Re: Security Answer

Good Afternoon,

 

Thanks for your post on our Community Forums!

 

I'm assuming this is for your mobile account? If so, when you call us on 0345 600 0789, are you offered a hint on the memorable word as the account holder?

 

This would double up as the security question and therefore you're security question should be straight forward.

 

If you're still unsure, come back to us and we'll be happy to help you

 

Kindest regards,

 

David_Bn

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suthron
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Re: Security Answer

I did not ever get any further than the annoying Muzac on the 0345 number, so where was the "HINT" going to come from ? It might be advantageous to rename the "Security Answer" box as "MY VIRGINMEDIA PASSWORD", which would cut out a lot of unnessesery calls to the overpaid idiots in India.

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Zoie_P
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Re: Security Answer

I am sorry you feel this way suthorn, please let us know if you wish for further help.

Thanks,

Zoie

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