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CraftyHaze
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Security Answer for New Registration

Hi,

 

I have just got a virgin sim, I have tried to register for a virgin mobile account but after I put my mobile number in, I am asked to enter a security answer, but no question is shown.

I purchased the SIM via Carphone Warehouse and do not remember entering any security answers.

I also want to provide my pac number!

It says to call the help line but I’ve been on hold for ages. 

Can someone assist me please??

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Steven_L
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Re: Security Answer for New Registration

Hey @CraftyHaze,

 

Sorry to hear that you're having issues creating your new mobile account.

 

I can get this sorted for you but would need to take you into a private message so that we can get you passed account security and confirm all the details we need to get this sorted.

 

Regards

Steven_L

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CraftyHaze
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Re: Security Answer for New Registration

Thank you for your reply.

How do we do this?

Many thanks.

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