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Superfast
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Sales team calling every day

Hello,

How can I switch of marketing preferences for my mobile accounts?

I am receiving daily calls from 0800 052 1251 all this week which is really annoying.

Google shows this is Virgin.

Thank you

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Forum Team (Retired)
Forum Team (Retired)
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Re: Sales team calling every day

Hi Loosecanons,

 

I can confirm this is a genuine Virgin Media number used for sales purposes.

 

Existing customers can update their marketing preferences via online account under 'My Profile' > 'My Preferences'.

 

Best,

Joseph_C

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Community elder
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Re: Sales team calling every day


@Loosecanons wrote:

Hello,

How can I switch of marketing preferences for my mobile accounts?

I am receiving daily calls from 0800 052 1251 all this week which is really annoying.

Google shows this is Virgin.

Thank you


The next time they call, inform them that you are exercising your right under GDPR Article 21 to be removed from all forms of direct marketing. https://gdpr-info.eu/art-21-gdpr/

ico guidance states the following:- 

The GDPR does not specify how to make a valid objection. Therefore, an objection to processing can be made verbally or in writing. It can also be made to any part of your organisation and does not have to be to a specific person or contact point.

This being the case, by stating to the caller your objection they must comply or be in breach of GDPR regulations.




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Community elder
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Re: Sales team calling every day

Hi Go into the caller settings and block the number.Regards Micky
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