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Yearofthegoat
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SIM only - is the monthly charge (not usage) paid in advance?

I need to check whether the SIM only monthly charge - i.e. the set amount for having the SIM - is paid in advance at the start, or paid retrospectively each month.

My understanding is that the first amount paid is for an upcoming month's contract.

The second bill would then have two components - any over-allowance costs, and the next upcoming month's contract.

Is that correct?

If so, a final bill would only include any over-allowance costs and not another upcoming month's contract. Is that correct?

Thanks

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Forum Team
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Message 2 of 6
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Re: SIM only - is the monthly charge (not usage) paid in advance?

Hi Yearofthegoat,

 

You're indeed correct.

You'd be billed within the first week of your new SIM deal and the payment would go out around 14 days later, this will be your set bill and payment dates for your account unless you request to change your billing dates.

Any usage would indeed be added onto your next month's bill. Your final bill will only be over-allowance costs because with mobile it takes into account cancellation requests on your next bill.

 

Thanks,

Tom_S

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Yearofthegoat
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Message 3 of 6
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Re: SIM only - is the monthly charge (not usage) paid in advance?

Thanks.

In that case I've been overcharged a month in my final bill.

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Forum Team (Retired) John_GS
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Message 4 of 6
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Re: SIM only - is the monthly charge (not usage) paid in advance?

Have you had a look on the bill breakdown? 

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Yearofthegoat
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Message 5 of 6
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Re: SIM only - is the monthly charge (not usage) paid in advance?

It doesn't clarify what should be paid when.

I gave 30 days' notice 25th February so I  don't think I should be debited in April. At all.

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Message 6 of 6
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Re: SIM only - is the monthly charge (not usage) paid in advance?

Hi Yearofthegoat,

Very sorry to hear this.

What date did your services fully disconnect and when was your latest bill produced?

Thanks

Lindsey_C

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