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luk34dd0
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SIM on Bigger Oomph bundle doesn't show in account

Just an observation really that isn't causing an issue per-se.

When I'm logged into my Virgin media account through a browser, under my package after TV, Broadband and Phone, the part for SIM doesn't show anything.

It displays the message: "You do not currently have an Oomph bundle. If you have a Virgin Mobile, please log in to your Mobile account."

The thing is, I do have an Oomph bundle and do have an active SIM.

The SIM shows under a mobile account which I had to set-up separately.

Screenshot 2021-01-21 175757.png

I'm guessing that it's intended for my SIM to show there. It definitely shouldn't be saying I don't have an Oomph bundle when I do.

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Corey_C
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Re: SIM on Bigger Oomph bundle doesn't show in account

Thanks for your post and for reaching out to the Community Forums, luk34dd0,

 

That does seem a bit odd, can you clarify if your contract shows as an oomph bundle? Big, Bigger or Ultimate? Or is it the SIM that is marked as Oomph?

 

Cheers,

Corey C

luk34dd0
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Re: SIM on Bigger Oomph bundle doesn't show in account

Hi Corey

Yes, my contract shows as the Bigger Oomph Bundle with a 5GB Oomph SIM.

vm contract.png

If I log into the mobile account (I had to create this using a different email address because it said the the I was trying to use was in use) that I was advised to create it also shows that it is a Oomph 5GB SIM.

mobile account.png

I feels like there are several issues with my online account. I've tried getting help over the phone and via webchat but keep being fobbed off.

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Corey_C
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Re: SIM on Bigger Oomph bundle doesn't show in account

Thanks for replying, luk34dd0,

 

I'll send you a private message to confirm your mobile account details.

 

Cheers,

Corey C