Just an observation really that isn't causing an issue per-se.
When I'm logged into my Virgin media account through a browser, under my package after TV, Broadband and Phone, the part for SIM doesn't show anything.
It displays the message: "You do not currently have an Oomph bundle. If you have a Virgin Mobile, please log in to your Mobile account."
The thing is, I do have an Oomph bundle and do have an active SIM.
The SIM shows under a mobile account which I had to set-up separately.

I'm guessing that it's intended for my SIM to show there. It definitely shouldn't be saying I don't have an Oomph bundle when I do.
Virgin TV 360 + Virgin TV 360 Mini
Gig1 > Hub 4 in Modem Mode > Taotronics Mesh Wi-Fi