on 30-09-2021 12:25
I received an email today telling me my order for a new SIM was on its way. First of all I never requested a new SIM and secondly they have stated that if I don`t activate it within 30 days it will be done for me. They never asked if I wanted to keep my existing number just assumed I would accept it.
I have not intention of going through all my contacts telling my number has been changed neither looking through all my records for other organisations who have my existing number registered.
I have tried phoning but no matter to whom I speak they have no idea what I am on about.
Why send me a new SIM without giving me advance warning, why can`t I keep my old number and has anyone else had this type of bullying approach. Any ideas.
on 30-09-2021 12:50
Hi @cockneyjohn1951,
Thank you for your post and welcome back to our community forums. We're here to help.
I'm sorry to hear about this. What does the email state exactly? A new SIM doesn't necessarily mean that you're being provided with a new number, but a new SIM card with the exact same number that you already have on it.
Thanks,
on 30-09-2021 13:08
on 30-09-2021 15:12
Hi @cockneyjohn1951,
Many thanks for your reply and the update - glad to hear that you've been able to resolve this.
Kind regards,
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