I do regular payment without any default. Somewhere in last Sept 2020 I missed payments as I lost my wallet and blocked all my cards. But then I personally called Virgin and settled my payments as well doing regular payments since then.
But I am quite disappointed with the way the virgin media treated me. Even after resolution keeping record on my Credit as bad which is affecting me to get a mortgage now.
I am very much disappointed with the customer service as well that they can't give me the number to talk to the person and get this bad credit removed which Virgin Media/Mobile should have done themselves 11 months back. I am not even aware that Virgin did this with me till date when my mortgage got rejected.
I want this to be resolved in a couple of days so that I can re-apply for a mortgage. As Equifax stated to me that Virgin has to remove the credit dispute as it is resolved and inform them so in a couple of hours my credit history will be updated. So now everything depends on how much Virgin is ready to make it right which Virgin media/mobile must have done 11 months back.
Please please do it in a couple of days. I don't want to lose the property when I didn't do anything wrong and Virgin media/mobile forgot to remove the mark from my credit for 11 months.