hi all i emailed them and this is the reply, it turns out i owe money after the guy told me i didnt on the phone
Unfortunately, we are unable to make any amendment to your Virgin Mobile account number FA48167474, FA62138668 & FA62057470 due to the outstanding balance still appearing.
I would advise that either the balance is paid in full by calling on 0345 600 0789 or to raise a complaint to investigate for you and the reasons as to why you feel this debt is incorrect.
Once the issue has been resolved and the balance shows zero we will of course make the necessary amendments to your credit file.
The Team at Virgin Media
so i called them up but i couldn't pass "security" on two of the three accounts because i cant remember the password or account numbers or phone numbers or sort codes or the email address i used almost 10 years ago! its ridiculous i just want to pay my debt and have my report cleared! please advise