Hi. I tried to roam my phone in Italy but it seems not working at all. I can not receive calls , texts or be able to use my phone at all if not connect to my hotel wifi. Pls help as i need to receive an URGENT phone call ☎ from Asia in the next 4 hours.
I already tried to call Virgin helpline since 12pm Italian time today. Still nothing happened.
If you're sure you're using the correct dialling code to call when you're abroad, then it might be that your SIM card is blocked from making and receiving international calls.
I had this problem with my Three SIM for a number of trips, despite my online account confirming international calls were enabled, I could not make international calls when away from my home country, and it took a while for someone to correctly understand the issue and provide me the code I needed to remove this particular block from the SIM via commands on the phone.