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Venkatg99
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Roaming issues

I've recently traveled to India, virgin sim doesn't have any signal or network coverage. I want to receive messages for banking facilities please do resolve. I also turned roaming on in manage your service and turned off international call barring.

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DJ_Shadow1966
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Re: Roaming issues

Hello
Thank for joining in on the forum, we will try the best to get your issue resolved.

You can try the following if you have the newer (last 2 years) purple sim card, you can try the sim tool to get it working,

How to access the sim toolkit.

For Android:
Select Apps from the Home Screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Manual
Select International-you are done, go back to Home Screen

To Switch back when in the UK:
Select Apps from Home screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Automatic and go back to Home Screen

For iOS:
Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
Select Roaming
Select Select mode
Select Manual
Select International and you are done, go back Home screen to retry

To change back when returning to the UK:
Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
Select Roaming
Select Select mode
Select Automatic mode - you are done, go back to Home screen

**It is important that you set the SIM roaming applet back to Automatic mode once in the UK or you will not be able to access service when you return.**

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Venkatg99
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Re: Roaming issues

Appreciate your responce in time, I've tried them all but no use still does'nt have network covergae.

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Emma_C
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Re: Roaming issues

Hi Venkatg99, 

 

Thanks for your post and welcome to our community. 

Really sorry that you're having some issues using the services in India, this isn't good. 

Can I ask what networks you're able to see in India, do they show up when you do a manual network selection but you can't connect?


What handset make and model are you using?

And have you ever used the roaming service before?


Thanks. 


 

Emma_C - Forum Team
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Venkatg99
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Re: Roaming issues

Hello, appreciate your response.

I am using OnePlus 8 and i can see idea 4g , vi 2g , and airtel which i tires to Manually and no result yet and haven't ever used roaming service as this is first time i bought virgin sim over here to india.

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Gareth_L
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Re: Roaming issues

Thanks for replying Venkatg99

Can you check right now if Roaming is set up in your online account please 

Gareth_L

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Venkatg99
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Message 7 of 8
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Re: Roaming issues

Yea roaming is been currently on in my account but I haven't seen any change in my network still no signal. Thank you

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Gareth_L
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Re: Roaming issues

Thanks Venkatg99

So we can check from here 

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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