I’ve just came back from Dubai, I had turned off my mobile data and roaming service and have now been hit with a £250 bill. Please can someone advise how this has happened as I o my used Wi-Fi whilst on the trip?
Thank you for reaching out to us in our community and welcome, sorry to hear you have charges for Roaming in Dubai when you believed you had everything turned off on your Phone, you can have a look on your Online account and see where the charges have come from.
I can’t seem to find anything relating to the charges, my billing date was yesterday, will I need to wait for the bill to be produced before I can see the charges? Nothing gives me any indication of where this £250 charge lies