Virgin Media Community

[Bellax]

My mobile was returned to virgin Claudia way Wellingborough in March and was signed for but Virgin cannot find it . It was registered delivery post by the post office as I was not given a rerun postal bag or information I have a tracking no

and post office give me the time of deliver please advise 

[Zoie_P]

Hi Bellax. 

Thanks for using our forms and for posting 🙂

I am sorry to hear you have been having issues with returning your mobile I can take a look into this to see what has happened for you 

I will pop you over a message and we can go form there, keep an eye out for the purple envelope 🙂
Zoie

[Bellax]

Hello 

You have been looking into this was the last few weeks just wanted a update 

Thank you 

[Laurie_C · Accepted solution]

HI @Bellax,

Thanks for getting back to us, I'm sorry that this is still an ongoing issue for you.

I've been able to locate your account, and I'm afraid that it doesn't look like the return has reached us yet. I can see that you have sent a member of our team a Private Message - I'll chase this up for you now, and she will get back in touch as soon as she has an update for you.

Kind regards,

Laurie