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Request new SIm

Glenbuck1913
On our wavelength

on ‎15-05-2022 11:43

Good morning, I have a free sim as part of my VM contract for at least six months my calls will cut out and the call quality is appalling. I took the sim out of my Samsung to clean and put my wife's EE sim in and it dramatically improved. My mobile is impossible to use for calls please could I request a new sim card please? My phone is 4g and any help you could give me would be appreciated as the free sim is currently useless. Thanks. Paul

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2 REPLIES 2

enlli
Very Insightful Person
Very Insightful Person

‎15-05-2022 11:53 - edited ‎15-05-2022 11:55

Your SIM will be running on Vodafone not EE.

You can check their coverage here

https://www.vodafone.co.uk/network/status-checker

If the problem is in your home location you may be able to use WiFi Calling 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Glenbuck1913
On our wavelength

on ‎15-05-2022 12:01

Sorted, a virgin rep is sending me a replacement sim.😀

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