a month ago
I have followed the instructions sent with my new Sim card but now I cannot call out or get messages in.
Hi 33rdPara, thanks for posting and welcome to our community.
I have located your account and cannot find any issues from our side. Please can I ask if you've tried the following.
Rebooting your handset. Also have you attempted to do a manual network search? Or are you able to send texts and make calls?
Have you tried your SIM in an alternative handset?
I have rebooted and and can sent messages etc but since I changed to the new sim you sent me im unable recieve or make calls
Hi there 33rdPara,
I can help you with this I can see your roaming isn't active, I will pop you over a private message and we can activate it after you clear security 🙂
Thanks for messaging with me I am glad I was able to activate your roaming and it is all working 🙂
If you need anything else or want any advice please continue using our forums