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33rdPara
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Replacement Sim card issues when trying to install

I have followed the instructions sent with my new Sim card but now I cannot call out or get messages in. 

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Lee_R
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Re: Replacement Sim card issues when trying to install

Hi 33rdPara, thanks for posting and welcome to our community.

I have located your account and cannot find any issues from our side.  Please can I ask if you've tried the following. 

Rebooting your handset.  Also have you attempted to do a manual network search? Or are you able to send texts and make calls?

Have you tried your SIM in an alternative handset?

Regards


Lee_R

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33rdPara
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Re: Replacement Sim card issues when trying to install

I have rebooted and and can sent messages etc but since I changed to the new sim you sent me im unable recieve or make calls 

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Zoie_P
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Re: Replacement Sim card issues when trying to install

Hi there 33rdPara, 

I can help you with this I can see your roaming isn't active, I will pop you over a private message and we can activate it after you clear security 🙂

Zoie

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Zoie_P
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Re: Replacement Sim card issues when trying to install

Hi 33rdPara, 

Thanks for messaging with me I am glad I was able to activate your roaming and it is all working 🙂

If you need anything else or want any advice please continue using our forums 

Zoie

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