Hi... my son, whose number is on my account, recently had his sim replaced after losing his phone (we went through the proper process). He has put his new sim into his new phone and unlocked it, but it doesn't work. He can use our wifi, but that is all. Can't text, call, use the internet anything. I've checked my account and all his allowance is showing, but he can't use it. Does he need a replacement sim card? Thanks.
Sorted myself after 2 days of trying to make contact/get some help on here! And all caused by someone at Virgin messing up. Told us a lost phone sim had been blocked and a new one issued ready for immediate use. What actually happened was they barred the number completely. And I had to try for 2 days to get through so a button can be pressed to take the bar off. Not a great experience.