Repeated Password Problem

[bdw]

The password I am using lets me login in to both my mobile account and my main account without a problem.

When I call Virgin they ask me for some characters from my password. Why do they repeatedly tell me my password is wrong when I can use it to login to my accounts online and how do I stop this happening?

What password are they asking me for when I call and how can I change this?

[Lee_R]

That's great @bdw

Just a reminder.  Which ever account has sent that, the password is relevant to that account only.  For example if you have mobile and cable, you have 2 separate accounts and it's not set that the passwords are one and the same.

Regards

Lee_R