Released from contract due to slow 4g?

[hamiltov]

Can I be released from my contract with Virgin mobile due to shocking 4G coverage? I have 160GB per month and can only get through 1GB due to slow/non existent speeds. 

The coverage checker said it should be good. Tried on various mobiles and Virgin sent me a new Sim but that has made no difference.

Surely you cannot be tied in if your phone is unusable. Never had a problem with VM for the previous 15 years I have been with them. This switch to O2 is a joke.

[hamiltov]

Dear Virgin Mobile,

In line with clause 4.1 of my terms and conditions can you please release me from my contract?

Using a tiny fraction of my data allowance is a fair indication of a 'degraded' data service. The inconsistent availablity of network coverage is very disappointing as I am uncontactable for family emergencies.

This issues have been in place since at least April, which should be considered 'unreasonable time.'

[Akua_A]

Sorry to hear you are thinking of leaving our service @hamiltov.

I have sent you a response to your message in PMs. Please respond when you can.

Thanks,