Released from contract due to slow 4g?

[hamiltov]

Can I be released from my contract with Virgin mobile due to shocking 4G coverage? I have 160GB per month and can only get through 1GB due to slow/non existent speeds. 

The coverage checker said it should be good. Tried on various mobiles and Virgin sent me a new Sim but that has made no difference.

Surely you cannot be tied in if your phone is unusable. Never had a problem with VM for the previous 15 years I have been with them. This switch to O2 is a joke.

[Anonymous]

best moving to a vodafone network/mvno if you had best speed with them, maybe even Voxi as it offers unlimited social.

send the text PAC to 65075 and it'll tell you how long you have left and what the cost will be to ditch

[hamiltov]

Thanks for the info. Looks like they want £120 to leave. To be honest I already feel robbed and wouldn't want to give more money for nothing.

Clear case of false advertising for me. 'Good signal', yeah right, I would hate to see a poor service. They then buy time and waste mine by blaming an old SIM and sending a new one.

[Akua_A]

Hi @hamiltov,

Welcome back to our community forums and sorry to hear you have been having issues with our mobile signal.

We can understand the frustration caused and want to best help. Do you have signal issues in one location or multiple locations? Do these issues occur on alternative devices? Have you also checked here to verify any local signal issues? https://www.virginmedia.com/mobile/coverage-checker

Thanks,

[hamiltov]

Of course I have checked the coverage status. Apparently I am 'good indoors or outside.' Reality is between 0.5 and 2.5mb if I get a signal at all i.e., I get a lot of time now only being able to access emergency calls.

What can I do? Would you pay for this service?

[Akua_A]

We can understand this is not ideal @hamiltov.

Do you get this issue in one location or multiple locations? Does this happen on multiple devices? Also, how long has this issue been ongoing?

Thanks,

[hamiltov]

Happens on multiple devices including my wife's VM SIM. Tested on other phones and no improvements. Other Sims in my phone work fine e.g.  Vodaphone. 

Most locations are dire except perhaps the city centre.

Started happening around April I think but I hoped it was a temporary thing. Then I was offered a new Sim to sort the problem but exactly the same. Would never had entered a 24 month contract if I had been told this was the situation. 

By all means check my data usage record to see that I am not able to access 99% of my purchased data.

WiFi is great on the phone the way 100GB+

I look forward to your support

[Akua_A]

Thank you for letting me know @hamiltov.

In this case, please try the following link and let me know how you get on https://www.virginmedia.com/help/mobile/virgin-mobile-issues

Thanks,

[hamiltov]

Yes, just been through that again as I had to go through these checks before a new Sim was sent out.

Still no improvements. Currently alternating between 3g and 4g with speeds as slow as 0.5mb. Over the weekend we spent most of the time with no signal at all and that was outdoors.

What next?

[enlli]

https://status.o2.co.uk/

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