2 weeks ago
Have been trying for two weeks to register my account 3 phone calls have been so unhelpful as a new customer I am feeling let down from the word go 🥲
Welcome to the forum page and welcome to Virgin Media!
Sorry to hear you're having issues already but we can certainly look into getting this sorted for you.
So with signing up, did you receive a welcome pack when you signed up as this should contain all your details including your account number in it?
Sasha - Forum Team
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