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Stephlatty
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Registering for virgin mobile error

I cannot seem to register virgin mobile account . 

It's says error 20 contact customer services . 

Can any one help

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Hayley_S
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Re: Registering for virgin mobile error

Hello @Stephlatty,

 

Welcome! Thanks for posting.

 

I am sorry to see that you are having issues registering your account.

 

Have you used the same email that you signed up with? 

 

Many thanks,

Hayley
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Stephlatty
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Re: Registering for virgin mobile error

No as the email that was showing was not right I think hotmail was put not MSN so using a new email when registering. 

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Hayley_S
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Re: Registering for virgin mobile error

Hello @Stephlatty,

 

This could be why it is not working, you would need to use the same email you signed up with. 

 

Please can you try this and let me know if it works?

 

Many thanks,

Hayley
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Stephlatty
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Re: Registering for virgin mobile error

Problem I am having is the email that it wants me to register is to long not a known or used email. I have a MSN account and the one that comes up has to many characters.  When I send passcode I do not recieve it to any of my emails . 

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Hayley_S
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Re: Registering for virgin mobile error

Hello @Stephlatty,

 

Thank you for confirming.

 

I will send you a private message so we can help further.

 

Please look out for a plum envelope at the top right of your page.

 

Many thanks,

Hayley
Forum Team



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