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Registering Mobile Sim Card from Fibre Oomph Package

I recently upgraded to the Bigger Bundle Oomph package which provided me with a 5GB sim card.

 

The sim card has arrived today and I've put it in my phone.

I've already received a bill (for £0.00) for the sim but it says to access the bill I need to register on the Virgin Mobile website.  I've already got a Virgin Mobile account but when I try to add the new mobile number to my existing account it informs me that I can only add a PAYG sim ???

 

Any ideas what I can do to get this sim card added so that I can view/download any bills for it going forward.

 

Thanks

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Re: Registering Mobile Sim Card from Fibre Oomph Package

I've instead tried registering a new account (rather than add to my existing account).

 

It asks for me to answer the security question 'Mother's maiden name', but I have never provided this to Virgin ???

 

I have tried entering my mothers maiden name but it tells me it is wrong.

 

Can you help ??

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Re: Registering Mobile Sim Card from Fibre Oomph Package

Just as an update in case others have a similar issue - The answer to the 'Mothers Maiden Name' question was actually my Virgin Media telephone password, but all in uppercase.

 

It seems that rather than asking for a the details when setting up the Oomph sim, the agent just randomly entered that as my mothers maiden name.

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Re: Registering Mobile Sim Card from Fibre Oomph Package

Good afternoon @backtothefuture 

 

 

I am sorry to hear that you have had some issues with your online mobile account. 

 

I can change the password for you should you wish? 

 

I will also pass your feedback on to our management team for them to review? 

 

Kind regards,

Zak_M

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Re: Registering Mobile Sim Card from Fibre Oomph Package

Now I have access to my online account I've changed my security question and answer online - I assume this has now made the change - Or is there something else you need to change ?


Thanks

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Re: Registering Mobile Sim Card from Fibre Oomph Package

Thank you for coming back to me,

 

That would be all that needs doing.

 

Kind regards

Zak_M