Registering Business Account issues

[kaz8]

Hi

I am new business customer and can't register my account to use the mobile apps 

I am able to log in and see my bill from emails sent 

Can you help please

[MOD EDIT: Subject title changed for clarity]

[Paulina_Z]

Hi @kaz8,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're experiencing some issues with registering for your online account. 

Can you please confirm which App it is you're wanting to register for? 

If you have both types of account (Residential and Business), you can only register for your MyVirginMedia app with your residential details.

We would advise you reach out to our Business team directly on 0800 052 0800 to discuss this further, if there's a Business centric app you need access to.

Come back to us if you can so we can help further.

Thank you. 🙂

[kaz8]

Hi Paulina, 

I only have a business account 

thanks

Kaz

[kaz8]

The app that I am using is my virgin media and virgin connect 

[Natalie_L]

Thank you for confirming kaz8. 

As you are have a business account with us, you will need to speak to Virgin Media Business directly for any issues you experience. 

You can reach the team via the details provided by Paulina. 

Thank you,