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Registered with incorrect email address

Joining in

Hi I’m hoping someone can help. When registering my account online the incorrect email address was used. I don’t have access to this and I’m unable to verify my account. I rang customer services and they said once the line is active which it is now, my email address which switch. This hasn’t worked and I am still unable to access the account.

Thank you in advance


Forum Team
Forum Team

Hi Nilmini0219, 

Thanks for your post and a big welcome to the Forums. It's great having you on board with us in the Community. 

We're sorry to hear out that you've had issues with registering for My VM due to an incorrect email address. 

We can certainly check this out for you but in order to do that I will need to confirm some information with you. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.


Forum Team

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