Virgin Media Community

[Anonymous]

Can't seem to register my mobiles account. Asks for virgin number and says they can't find them on the system... 

There is 2 numbers on the same account and nothing seems to work. Tried online chat and the number to ring from virgin but never anyone available or the numbers doesn't even ring! 

[Megan_L]

Hi TCooper, 

Thanks for using the forums to get this issue with your online account looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.

Can I ask if you've ported these two numbers over to us from another provider recently?

If so, how long ago?

Thanks,

Megan_L