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Register Account Trouble

Hi,

I've got a problem with creating my mobile account. I am stuck at the security question as I have never set one. My pay monthly sim was bought elsewhere and I am sure that I never created or was asked for a security question or password. I couldn't find a universal solution at the forum. Could you please help me with that problem?

 

Thanks, 

Ryan

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Helpful Answer

Re: Register Account Trouble

Hi Rmgb1, 

Thanks for your post and welcome to our community. 

Very sorry that you're having trouble setting up an online account, this isn't good. 

If you purchased the deal via a third party then it's possible a security question hasn't been set up yet, not to worry though this is something we can do from here. 

I'll just need to pop you a personal message and grab some details and we can get this sorted. 

I look forward to hearing back from you soon 🙂 

Emma_C - Forum Team
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