Virgin Media Community

[DPB1]

I have ported my number to a new supplier but I received my bill today and my account is showing a small credit so I wanted to know how I get this refunded to me as my direct debit is no longer in place.

[Natalie_L · Accepted solution]

Hi DPB1

Welcome and thank you for posting. 

Sorry to hear you have now left us. When an account disconnects, we will issue a cheque refund for any remaining credits within 45 days of the service ending. 

This will be sent to the account address unless advised otherwise. 

Please let us know if you have any further questions. 

Thank you