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Raquel2
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Refreshing sim data

I have just moved from pay as you go virgin sim card to a yearly contract , i have recieved my new sim card put it in and then all it has done since is loose all connection . It says refreshing sim data ! I can then no longer text , make calls or use the Internet! Please help thank you 

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gary_dexter
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Alessandro Volta
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Re: Refreshing sim data

You need to post in the mobile forum 


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Hayley_S
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Re: Refreshing sim data

Hello @Raquel2,

Welcome to the community, thanks for posting.

I am sorry to see this, I will send you a private message so I can investigate this further. Please look out for a plum envelope.

Many thanks,

Hayley
Forum Team



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