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Chris_W1
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Message 71 of 77
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Re: Refeshing SIM data

Hi cakeisgood, thanks for the message. I am sorry to hear that you are having an issue with the Wi-FI calling, can you confirm how often this happens,is this in one location or multiple, do you only have issue calling one network or multiple? - Chris 

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cakeisgood
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Message 72 of 77
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Re: Refeshing SIM data

Hi Chris, thanks for getting back to me.

It happens pretty regularly, at least once a day. Some days I've had to restart my phone 3 or more times, especially if I'm expecting a call so I am checking the wifi calling status diligently. This is when I am working from home with wifi. I believe it does happen when I'm outside, but of course I have the Virgin mobile network then so it's not so obvious if it has dropped wifi calling.

Although in saying that, people still do have trouble calling me sometimes when I have mobile reception, and often they won't even get through to my voicemail, they will just be told that my phone is switched off (which of course it isn't, I've had it in my hand as they try to phone to see what the problem was myself, and my voicemail is on). 

And the issue is calling all networks because the phone automatically and, seemingly, randomly turns wifi calling off and removes the option from my settings menu, so the only way to restore it is a reset (as seen in my previous post with the images). I've tried my SIM in a Samsung S7 and got the same problem.

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Chris_W1
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Message 73 of 77
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Re: Refeshing SIM data

Are you able to monitor this and keep a record of what post codes this happens in, dates and times of day and once we have the information we will be able to raise an IT ticket for the IT team to look into. ^Chris. 

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cakeisgood
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Message 74 of 77
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Re: Refeshing SIM data

Absolutely, will do. Thanks again.

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Chris_W1
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Message 75 of 77
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Re: Refeshing SIM data

Great news, we look forward to hearing from you, have a good night and as soon as we have the information we will be able to move forward with this. ^Chris.

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cakeisgood
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Message 76 of 77
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Re: Refeshing SIM data

Hi there, 

Is there someone I can PM some info to with regards to this issue? Although there doesn't seem to be a pattern, other than it only happens when I am on wifi, be that home wifi, a mobile hotspot or hotel wifi. There is also no consistent app that I'm using when it happens either.

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Tom_F
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Message 77 of 77
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Re: Refeshing SIM data

Hi cakeisgood, thanks for getting in touch - sorry to hear you've encountered this issue as well. So we can help further I will contact you via PM - just look out for the purple envelope icon and we'll take it from there.

 

Tom 

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