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Gareth_L
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Message 41 of 87
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Re: Refeshing SIM data

Can you please see if this is any better kmknights

If its still an issue then we can get this looked at in more detail 

Gareth_L

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kmknights
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Message 42 of 87
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Re: Refeshing SIM data

I have received the new SIM and put it in the phone but still having same issues.

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Megan_L
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Message 43 of 87
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Re: Refeshing SIM data

Hi Kmknights,

Thanks for coming back to us about this issue with your SIM card, I am sorry nothing has resolved the issue as of yet!

Can I ask if you are still getting the "refreshing SIM data" error or has it changed to something else since receiving the new SIM?

Also, can I ask what Handset you have please?

Thanks,

Megan_L

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kmknights
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Message 44 of 87
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Re: Refeshing SIM data

Hi

Yes it is the exact same message of Refreshing SIM data

 

I have a Samsung S10 5 handset.

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Megan_L
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Message 45 of 87
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Re: Refeshing SIM data

Hi Kmknights,

Thanks for coming back to me with that info! 

Lets try something that might help, can you follow these instructions -

Go to Settings > Connections > Mobile Networks > Network Operators > Scan Networks and then manually select Virgin Mobile.

Please let me know if this helps.

Thanks,

Megan_L

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kmknights
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Message 46 of 87
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Re: Refeshing SIM data

Hi,   the last fix made things worse.  Stated that I was not connected to network. And still got Refreshing SIM data.

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Zoie_P
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Message 47 of 87
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Re: Refeshing SIM data

Hi KMknights, 

Thanks for your reply. I am sorry this has made it worse, do you have a different handset to tey to see if it is a Samsung issue just so we can narrow it down and help you get it resolved 

Zoie

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kmknights
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Message 48 of 87
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Re: Refeshing SIM data

I tried it in my husbands phone (handset is a Samsung note 10 lite) I have same issue.

His Virgin SIM in my phone worked (no error message and I had signal back).

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Laurie_C
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Message 49 of 87
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Re: Refeshing SIM data

Hi kmknights,

 

I am really sorry to hear this, this certainly does sound strange. Do you have a handset that isn't with Samsung that you would be able to test this on at all?

 

Kind regards,
Laurie

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kmknights
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Message 50 of 87
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Re: Refeshing SIM data

I don't all handsets in household are samsung.

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