Recent virgin mobile purchase

[uhhGee]

I recently purchased a new iPhone 14 contract with virgin media after moving from o2. I requested a PAC code which I then entered at checkout and I picked a delivery date for early January as this is when my current contract ends.

I received an email from virgin media 4 hours ago stating “there's only a few more checks between you and the good stuff. You'll find out soon if your order's confirmed when you get an email or call from us.” And have yet to receive another email confirming anything. 

However, 2 hours after receiving the email above, I received another one reminding me about an item I had in my basket but when I checked there was nothing there. 

I’m just confused as to if the order went through or not as I don’t really want to purchase the same contract twice. 

[Tom_W1]

Hi @uhhGee thanks for your post, although I'm sorry to hear of your concerns raised regarding your mobile order.

It sounds like a parked order which usually does just mean we need to run a few more checks, but please let me investigate things further for you.

Please allow me to send you a PM so I can look into things further for you.

Kindly expect the message to arrive shortly, and respond directly when you can!
Many thanks