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Katie_WT
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Forum Team
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Re: contract

Hi there @Elliemorrow2

 

Welcome back to our Community after we chatted back in August about the issues you had applying for the iPhone11. 

 

I can only apologise that you're not happy with the contract that you have been given.

 

I have located your account and unfortunately this is not something that we can assist you with here. If you are still looking to take out a handset contract, you will need to contact our Sales team directly. They'll be able to go through your account with you and advise you accordingly about your options. 

 

If you're not happy with the contract you have, you have 14 days to change your mind and cancel without charge. 

 

Please feel free to call us on 789/03456000789 to chat to our Customer Care team or call 08000520238 to chat with our sales team directly. 

 

Hope you get the help you need. 

 

Cheers

Katie - Forum Team


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