Menu
Reply
bravenotbright
  • 5
  • 0
  • 0
Joining in
508 Views
Message 4 of 8
Flag for a moderator

Re: Recover old phone records

Yes, that only goes back to April 2021. I’m looking for December 2019 to April 2020.

0 Kudos
Reply
bravenotbright
  • 5
  • 0
  • 0
Joining in
513 Views
Message 1 of 8
Flag for a moderator

Recover phone records two years old.

Hi there,

I want to recover my phone records from December 2019 until  April 2020.

how do I do this?

0 Kudos
Reply
Molly_T
  • 1.88K
  • 62
  • 184
Forum Team
Forum Team
505 Views
Message 2 of 8
Flag for a moderator

Re: Recover phone records two years old.

Hi bravenotbright, thank you for getting in touch. 

Could you please confirm if this is a mobile or landline request?

All the best. 

Molly
0 Kudos
Reply
bravenotbright
  • 5
  • 0
  • 0
Joining in
497 Views
Message 3 of 8
Flag for a moderator

Re: Recover phone records two years old.

It’s virgin mobile.

0 Kudos
Reply
Travis_M
  • 4.58K
  • 169
  • 335
Forum Team
Forum Team
501 Views
Message 5 of 8
Flag for a moderator

Re: Recover old phone records

Hi @bravenotbright

 

I do apologise but it's impossible for us to provide so unless this is logged on the bills provided to yourself, the bills would also only show calls above 50p on the itemised breakdown.

 

My apologies for the inconvenience

 

Regards

 

 

Travis_M
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


bravenotbright
  • 5
  • 0
  • 0
Joining in
497 Views
Message 6 of 8
Flag for a moderator

Re: Recover old phone records

Thanks for the speedy reply. I thought it would take ages.  Nice one.😀

0 Kudos
Reply
Travis_M
  • 4.58K
  • 169
  • 335
Forum Team
Forum Team
495 Views
Message 7 of 8
Flag for a moderator

Re: Recover old phone records

 Hi @bravenotbright

 

You're very welcome, my apologies for the inconvenience.

 

Please do contact us if you require any further assistance 🙂

 

Regards

Travis_M
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Steven_L
  • 11.31K
  • 683
  • 1.15K
Forum Team
Forum Team
489 Views
Message 8 of 8
Flag for a moderator

Re: Recover phone records two years old.

Thanks for coming back to us @bravenotbright

You can access the last 12 months of your bills but we can look further into this for the rest of the bills that you want to see but would need to take some details via private message, so that we can get you through account security and look into this.

Regards,

Steven_L

0 Kudos
Reply