Virgin Media Community

[Jandg2000]

Any chance you can help deactivating my STAC code. I was given a pac code but it didn't work, I assumed a stac code was the same and accidentally sent it. Can it be stopped so I can keep my account and save number?

Many thanks

[Jandg2000]

Does any one have any idea if a STAC code can be reversed. I didn't know the difference and it looks like I have cancelled my contract and phone number. I'm self employed so my customers will be unable to contact me. Please help. Thank you 

[Kain_W]

Hi Jandg2000,

Thanks for your post and welcome back to the community.

Just to clarify has the STAC code already been given to another provider?

If so when?

Regards,

[japitts]

Presumably this was an attempted port-in?

It's your previous provider you need to be asking if so - it's their number that you've requested to cancel. Technically the answer is no - that once the number is disconnected, it's released back into a pool and is no longer yours.

Some operators can recover it if you get onto them pronto, but there's no guarantee of this.

[enlli]

@japitts  It looks like the OP was porting out as they posted in another thread.

An advisor responded but they have not come back

[japitts]

Thanks @enlli  - posts merged!!

[Jandg2000]

Hi. Think I have sorted it. Thank you for your reply. 

I contacted the new provider who cancelled the stac code. I was able to then request a pac code. 

All the best