Newd to reset password, no access to phone number

[andreeaP]

Hi - I ran into the same problem. My phone was stolen and I need a replacement sim card. How could we go about this as soon as possible? I tried speaking to someone in the Virgin team on Whatsapp but I run into bots asking me to access my Mobile account to reset some information and I can't get an acces code on my phone for obvious reasons.

[John_GS · Accepted solution]

Hi @andreeaP 

Thanks for posting and welcome to the community. Please do make your own thread in the future 🙂 we have moved it this time for you.

I am very sorry to hear your phone was stolen and keen to help you sort this out.

I'll send you a PM now to help.

Best wishes.

[Paulina_Z]

Hi @andreeaP,

Thank you for coming back to myself and my colleague over Private Message!

I'm glad that we've been able to assist with your query and have a replacement SIM card arranged for you. If you need any further help or assistance, please let us know and we'll be more than happy to help.

Thanks! 😊 

[andreeaP]

Thank you so much, you've been very helpful!

[Paulina_Z]

Glad we've been able to help! 😊

Thank you!