New SIM stops outgoing calls

[alicexcf]

Hi, 

I've had the same problem, replacement SIM because I lost my phone. 

I can't make outgoing calls or use data, but I can send/receive texts and receive calls. 

Please can someone check this? 

Was your problem solved?

Many thanks. 

[Jagnostic]

No, it wasn't sorted out. That's partly down to me - I'm very busy, but also the response from Virgin has not been exactly overwhelming, and I've lost the will, tbh.
I've just worked out my contract runs out in Jan/Feb next year, and when it does I'll transfer to a different company.
Absolutely nothing could induce me to use Virgin Mobile again. I've spent a year kicking myself for repeating that mistake once - I'm not going to make it twice.

[Steven_L]

Thanks for coming back to us @Jagnostic, I can see that my colleague has sent over a private message and will be able to get this looked into further for you.

Regards,

Steven_L